Cancellation, Rescheduling, and No-Show Policy

Cancellation, Rescheduling, and No-Show Policy

At Home Care, we strive to provide quality care to each client at the right time. Clients have the right to reschedule or cancel their appointments. However, delays in decision-making may result in issues that could impact our ability to provide quality service to other clients.

- In the event of canceling or rescheduling an appointment, the client must contact us to take the necessary action at least 24 hours before the scheduled appointment.

- Appointments can be rescheduled up to 24 hours before individual services and the first visit of service packages.

- Rescheduling within less than 24 hours of the requested visit is not applicable.

- If a client requests to cancel a single visit or the first visit in service packages, 25% of the service fee will be non-refundable, and the remaining amount will be retained as credit in the client’s account for use in additional services.

- If the client delays the cancellation request beyond 24 hours before the second visit in service packages, 50% of the service fee will be considered non-refundable, and the remaining amount will be retained as credit in the client’s account for use in additional services.

- If the visit is canceled within less than 24 hours of any service, it will be canceled without a refund.

- In the case of no-show after more than 15 minutes from the session's start time, the session will be considered canceled.